LEGAL

Privacy Policy

SMB Design and Planning (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect through this website, why we collect it, and what rights you have over it. It's written to comply with UK GDPR and the Data Protection Act 2018.

Who we are

SMB Design and Planning is an architecture, planning, structural engineering and 3D site modelling practice serving Leicestershire, the East Midlands, and surrounding areas. Contact: info@smbdesignandplanning.com / 07534 738 230.

What personal data we collect

We only collect personal data you choose to give us — primarily through our enquiry form: your name, email, phone number (if provided) and the content of your message. We don't collect payment details through this site. We also use Plausible Analytics, a privacy-focused tool that doesn't use cookies and doesn't collect or store any personal data — see the Cookies section below.

How we use your data

  • Responding to your enquiry and discussing your project
  • Preparing quotes, proposals or feasibility advice
  • Keeping records of correspondence for ongoing projects
  • Meeting our own legal, accounting or insurance obligations

Our legal basis for processing

We rely on legitimate interest to respond to enquiries you send us, contract where we go on to work together, and consent for anything you separately opt in to.

Who we share data with

We don't sell your data. We may share limited data with service providers who help us run the website and handle enquiries, other consultants on a live project where relevant, and professional advisors or authorities where legally required.

How long we keep your data

Enquiries that don't proceed to a project are kept for up to 12 months. Project-related records are kept for as long as needed to deliver the project and meet our professional and insurance obligations afterwards.

Cookies

This website does not use cookies. It uses Plausible Analytics, a cookieless analytics tool that cannot identify you personally — see our Cookie Notice for full details.

Your rights

Under UK GDPR you can ask what data we hold about you, ask us to correct or delete it, restrict or object to how it's used, and ask for it in a portable format. Email info@smbdesignandplanning.com to exercise any of these rights — we'll respond within one month. You can also complain to the ICO at ico.org.uk.

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